First of all this is going to be a rant. I was watching channel 52 ABC family, one of my new favorite shows of Kyle XY, and the the channel goes blank. So, I check the other TV. Yep, it is blank too. So, I call Brighthouse to let them know. After spending 15 minutes on the phone, I get this nice lady who says “I haven’t heard of a problem with that channel. But, I schedule you an appointment to have a technician come out to your house to check your cable.” I state there is nothing wrong with the cable. Both TV’s are doing it and all the other channels are fine. It is the signal. “Well we have to schedule you an appointment for a technician to come and check the schedule.” No please don’t because by the time they get here someone will figure out the channel is down and fix the problem. Don’t you people have someone control room monitoring all the channels? No response. Just let them know the channel is down. Thank you and goodbye. The channel then comes up for about 10 seconds then goes out again. Customer service and technical support need to improve at corporations as far as letting one hand know what is happening and then post for customers to know immediately. Not 5 days after the problem is fixed.